Skip to main content

Frequently Asked Questions

NEED HELP WITH YOUR HURRICANES MEMBERSHIP?

Request a call back from one of the Hurricanes membership team by clicking here

 

WHAT WILL THE 2022 SUPER RUGBY SEASON LOOK LIKE?

Super Rugby Pacific will start in February with a 15-week regular season followed by quarter-finals, semi-finals and a final. The 2022 season will be historic with the introduction of the Fijian Drua and Moana Pasifika in a 12-team tournament. Delivered by the joint venture partnership between New Zealand Rugby and Rugby Australia, Super Rugby Pacific will culminate in a final on June 18.

*Teams will play eight teams once and three teams twice with an emphasis on derby matches.

*The conference system has been abandoned with and there will be one points table with teams ranked one to 12 based on competition points.

*The top eight teams on the points table will qualify for a three-week playoff format.

*The quarterfinals will be seeded, so the top ranked team hosts the lowest at home and so on.

*Top ranked quarter-final winners will host the semi-finals, and top-ranked winner of the semi-finals will host the final.

*The competition will be an 18-week season completed prior to the July international window

*There will be six home Super Rugby regular season matches in 2022 with the potential of three 'free' finals games for members.

 

DO I RECEIVE FREE HOME FINALS ACCESS WITH MY HURRICANES MEMBERSHIP PACKAGE?

All full season Adult and Child members will receive free access to any of the Super Rugby Pacific Quarter-Finals, Semi-Finals or Finals if they are hosted by the Hurricanes.

Student members and part-season members will be required to purchase their seat for Finals matches.

 

WHAT WILL HAPPEN TO MY MEMBERSHIP IF MATCHES ARE CANCELLED DURING THE 2022 SUPER RUGBY SEASON?

If there are cancellations during the 2022 Super Rugby season, members may be entitled to either a credit for entry to the next available match or a refund, depending on the circumstances.

Please read our T&Cs for more information or get in touch with us on member@hurricanes.co.nz.

 

WHEN WILL MY 2022 HURRICANES MEMBERSHIP PACKAGE BE SENT OUT?

Membership packs will be sent out in batches. We will begin sending membership packs out in December.

 

DOES MY HURRICANES MEMBERSHIP GIVE ME ACCESS TO THE PLATINUM LOUNGE AT SKY STADIUM?  

Only Hurricanes Platinum Members (covered and uncovered) receive access to the Platinum Lounge at SKY Stadium for Super Rugby home matches.

Please note that due to capacity restrictions, the Platinum Lounge is available on a first in first served basis on match day.

Members are required to wear their member lanyard at all times in the Platinum Lounge.

 

WHERE IS THE PLATINUM LOUNGE LOCATED?

The Platinum Lounge is located at the southern end of SKY Stadium on Level 2. 

 

WHAT ARE THE MEMBERS' KIDS COACHING CLINICS?

The Members' Kids Coaching Clinics are events exclusive for junior members to train and meet the Hurricanes squad.

One session is open to all Child members (15 years and under).

Both coaching clinics will have limited capacity. Invitations will be sent via email closer to the event date.

 

HOW DO I ADD NEW SEATS TO MY MEMBERSHIP BESIDE MY EXISTING SEATS OR MOVE MY EXISITNG SEATS?

To add new seats beside your existing seats or to move to a new seating location you can email member@hurricanes.co.nz and a Hurricanes representative will be in touch with you. Alternatively you can request a call back by clicking here.

 

WHAT TIME DO GATES OPEN FOR HURRICANES HOME MATCHES?

Gate opening times for 2022 Super Rugby Pacific home matches played at SKY Stadium will be 90 minutes before kick-off time.

 

DOES MY 2022 MEMBERSHIP GIVE ME ACCESS TO A DISCOUNT ON HURRICANES MERCHANDISE AND APPAREL?

Yes – all Hurricanes members can receive 30% off all Hurricanes merchandise on our online store. The password to unlock this discount will be sent to you via email. You can also receive 20% off all Hurricanes merchandise sold at the RYOS outlet at Aisle 23 on match days, as well as the RYOS stores in the Wellington CBD and Lower Hutt. Simply show your membership card to receive this discount.

Contact a member of the membership team at member@hurricanes.co.nz if you have any questions related to merchandise discounts.

 

AS A HURRICANES MEMBER DO I RECEIVE FREE ACCESS TO SUPER RUGBY HOME MATCHES PLAYED AWAY FROM SKY STADIUM?

No, your Hurricanes membership only gives you access to 2022 Super Rugby home matches played at Sky Stadium.

 

DO HURRICANES MEMBERS RECEIVE A RIGHT TO PURCHASE (RTP) ADDITIONAL TICKETS FOR HURRICANES SUPER RUGBY HOME FINAL MATCHES?

Yes, all Hurricanes members receive a right to purchase additional tickets to any 2022 Hurricanes Super Rugby home finals matches. Members will receive an email prior to public sale enabling them to purchase tickets for their friends, family and colleagues.

 

AS A HURRICANES MEMBER DO I RECEIVE A RIGHT TO PURCHASE (RTP) FOR ALL BLACKS MATCHES PLAYED AT SKY STADIUM?

Yes, all Hurricanes members receive a right to pre-purchase tickets to All Blacks matches held at Sky Stadium in 2022. This does not guarantee access to your Hurricanes membership seats for All Blacks matches held at Sky Stadium.

 

HOW DO I GET INTO SKY STADIUM? 

Your Hurricanes membership card will act as your ticket for the 2022 Super Rugby season.

You simply scan your membership card at the entrance to Sky Stadium. 

 

WHAT IS THE AGE LIMIT FOR A HURRICANES CHILD MEMBERSHIP? 

15 years or under is classed as a child. Children four years and under are admitted free if they sit on the lap of their parent or guardian.

 

WHO QUALIFIES FOR A HURRICANES STUDENT MEMBERSHIP?

All tertiary students and any school students over the age of 15 qualify for a Hurricanes Student membership. Student ID will be required.

 

HOW DO I PURCHASE SINGLE GAME TICKETS NEXT TO MY HURRICANES MEMBERSHIP SEATS?

To purchase seats as close as possible to your membership seats for friends, family and colleagues for one off matches it is recommended that you call Ticketek on 0800 842 538.

 

WHAT IS THE SEATING STRUCTURE FOR WELLINGTON LIONS BUNNINGS NPC MATCHES?

Wellington Lions Bunnings NPC matches have allocated seating. Joint Hurricanes & Lions members will have rights to the same seat that they were seated in during the Super Rugby season.

 

IF I AM IN A WHEELCHAIR, HOW DO I PURCHASE A HURRICANES MEMBERSHIP?

Hurricanes wheelchair memberships are available through the Ticketek call centre. Please call 0800 842 538 or request a call back HERE. Please note wheelchair members receive a complimentary carer pass with each membership.

 

DOES MY HURRICANES MEMBERSHIP INCLUDE THE WELLINGTON LIONS BUNNINGS NPC SEASON?

Hurricanes Platinum Covered, Platinum Uncovered, Silver, Bronze and Bluebridge Family Zone membership packages give you the opportunity to add on the Wellington Lions Bunnings NPC campaign for an additional fee.

Hurricanes only packages do not include the Wellington Lions season. 

 

DOES MY HURRICANES + WELLINGTON LIONS MEMBERSHIP INCLUDE ACCESS TO WELLINGTON LIONS BUNNINGS NPC HOME PLAYOFFS? 

Hurricanes + Wellington Lions members receive free 2022 finals access to home Bunnings NPC playoff access.

 

 WHAT FEES DO I PAY ON TOP OF EACH 2022 HURRICANES MEMBERSHIP?

A 3% fee applies for all online purchases.

 

IS IT POSSIBLE TO SELECT MY OWN UNIQUE SEATS WHEN PURCHASING A 2022 MEMBERSHIP?

Yes, you can. Following the selection of package type and quantity, press ‘Next’. This will direct you to a view of Sky Stadium where you can then select your own unique seat through the ‘View seat map’ option”

 

WHAT ITEMS DO I RECEIVE IN MY 2022 HURRICANES MEMBERSHIP PACK?

2022 members will receive the following gift items:

  • Platinum Adult Members - Cap & Keyring
  • All Adult Members: Hurricanes Keyring
  • Children: Hurricanes Velcro Wallet

 

WHAT ARE THE GUIDELINES SURROUNDING COVID-19 VACCINATION AND ENTRY TO SKY STADIUM?

5.3 The Hurricanes and Wellington Rugby will follow any government mandates and/or Ministry of Health advice related to the management of COVID-19, including but not limited to, vaccination certificates, contact tracing, the use of face coverings and crowd restriction/management.

5.4 The Hurricanes and Wellington Rugby will follow the COVID-19 Protection Framework announced on 22 October 2021 and will implement a vaccination certificate entry requirement in 2022 as required.

 

WHAT IS THE FAMILY ZONE 1 ADULT + 1 CHILD FAMILY ZONE PACKAGE? 

The Family Zone 1 Adult + 1 Child membership is an affordable option for families to attend Hurricanes matches for only $129.00. The Family Zone is located in Aisles 16-20 with activities for families located at Aisle 12.

Additional adult memberships can be purchased for $109.00 each and child memberships $49.00.

 

WHAT DO I DO IF I LOSE MY HURRICANES MEMBERSHIP CARD?

If you lose your 2022 Hurricanes membership card you will need to request a replacement card.

Please email member@hurricanes.co.nz to order a replacement.