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Frequently Asked Questions

NEED HELP WITH YOUR HURRICANES MEMBERSHIP?

Request a call back from one of the Hurricanes membership team by clicking here

 

DO I RECEIVE FREE HOME FINALS ACCESS WITH MY HURRICANES MEMBERSHIP PACKAGE?

All seven game Adult and Child members receive free access to 2020 Hurricanes home Investec Super Rugby playoff matches (quarter, semi and final).

Three game members will be required to purchase their seat for all 2020 Hurricanes home Investec Super Rugby playoff matches.

 

KEY DATES FOR 2020 MEMBERS:

  • September 27th 2019               Renewing Member Same Seat Cut Off  
  • November 30th 2019                12 Days Of Christmas Prize Draw Cut Off
  • December 6th 2019                   Receive Membership Pack Before Christmas Cut Off

 

I AM A PLATINUM MEMBER, HOW DO I ACCESS THE FREE HURRICANES GAME DAY PARKING AT WELLINGTON GIRLS’ COLLEGE?

Platinum members will need to display their 2020 Hurricanes membership card when accessing the Wellington Girls’ College car park on Hurricanes match days. Please note that car parks are limited to 300 spaces. More details on timing and access to follow ahead of Opening Night. Please note this is only available on Hurricanes match days.

 

WHEN IS THE INVESTEC SUPER RUGBY DRAW RELEASED?

The 2020 Investec Super Rugby schedule has no yet been released. Please check back at a later date to view Hurricanes home fixtures.

 

WHEN DO I NEED TO RENEW MY HURRICANES MEMBERSHIP BY TO GUARANTEE MY SAME SEATS?

Existing Hurricanes members have until 5pm Friday September 27th to secure their same seats for the 2020 Investec Super Rugby season.

 

WHEN WILL MY 2020 HURRICANES MEMBERSHIP PACKAGE BE SENT OUT?

  • Memberships purchased before Friday December 6th 2019 will be dispatched before Christmas 2019 via courier.
  • Memberships purchased after Friday December 6th 2019 will be dispatched fortnightly before Opening Night.

 

WHAT NEW MEMBER INITIATIVES ARE THERE IN 2020?

After extensive member survey feedback the Hurricanes have undertaken new initiatives to increase the member experience. These Include:

  • All Platinum Hurricanes members will have access to free parking at Wellington Girls’ College on match day. Please note this will be capped at 300 parks.
  • The Hurricanes will have Red Badge staff monitoring Platinum aisles to ensure that only Platinum members and casual ticket holders are sitting in Platinum seats.
  • The BNZ Platinum Lounge will host a Q&A session with Hurricanes players prior to all New Zealand derby matches. The Q&A session will commence between 6.30pm and 6.45pm.
  • Aisle 23 Covered and Aisle 32 at Westpac Stadium will be classified as Bronze in 2020 meaning more quality Bronze seating closer to the half way line will be available to memebrs.
  • FREE away match tickets! Members will have access to complimentary away match tickets for the Highlanders and Chiefs round robin matches. Tickets will be capped at 50 on a first in first serve basis. One ticket per 2020 membership. 

 

WHAT ARE THE MEMBERS' KIDS COACHING CLINICS?

The Members' Kids Coaching Clinics are events exclusive for junior members to train and meet the Hurricanes squad.

One session is open to all Child members (15 years and under) and the other is exclusive to Platinum Child members.

Both coaching clinics will have limited capacity. Invitations will be sent via email closer to the event date.

 

HOW DO I ADD NEW SEATS TO MY MEMBERSHIP BESIDE MY EXISTING SEATS OR MOVE MY EXISITNG SEATS?

To add new seats beside your existing seats or to move to a new seating location you can email member@hurricanes.co.nz and a Hurricanes representative will be in touch with you. Alternatively you can request a call back by clicking here.

 

DOES MY HURRICANES MEMBERSHIP GIVE ME ACCESS TO THE BNZ PLATINUM LOUNGE AT WESTPAC STADIUM?  

Only Hurricanes Platinum Members receive access to the BNZ Platinum Lounge at Westpac Stadium for BNZ Investec Super Rugby home matches.

Please note that the BNZ Platinum Lounge is available on a first in first serve basis on match day.

Members are required to wear their member lanyard at all times in the BNZ Platinum Lounge.

 

WHERE IS THE BNZ PLATINUM LOUNGE LOCATED?

The BNZ Platinum Lounge is located at the southern end of Westpac Stadium on Level 2. 

 

WHAT TIME DO GATES OPEN FOR HURRICANES HOME MATCHES?

Gate opening times for 2020 Investec Super Rugby home matches played at Westpac Stadium will be confirmed in January.

 

WHERE CAN I PURCHASE HURRICANES MERCHANDISE ON GAME DAY AT WESTPAC STADIUM?

Hurricanes merchandise can be purchased from the RYOS outlet at Aisle 23. Display your member card to receive 20% off.

 

AS A HURRICANES MEMBER DO I RECEIVE FREE ACCESS TO INVESTEC SUPER RUGBY HOME MATCHES PLAYED AWAY FROM WESTPAC STADIUM?

No, your Hurricanes membership only gives you access to 2020 Investec Super Rugby home regular season matches played at Westpac Stadium. The exception is that there will be 50x Hurricanes v Highlanders and Hurricanes v Chiefs away match tickets available to members on a first in first serve basis.

 

DO HURRICANES MEMBERS RECEIVE A RIGHT TO PURCHASE (RTP) ADDITIONAL TICKETS FOR HURRICANES INVESTEC SUPER RUGBY HOME PLAYOFF MATCHES?

Yes, all Hurricanes members receive a right to purchase additional tickets to any 2020 Hurricanes Investec Super Rugby home playoff match. Members will receive an email prior to public sale enabling them to purchase tickets for their friends, family and colleagues.

 

AS A HURRICANES MEMBER DO I RECEIVE A RIGHT TO PURCHASE (RTP) FOR ALL BLACKS MATCHES PLAYED AT WESTPAC STADIUM?

Yes, all Hurricanes members receive a right to purchase tickets to All Blacks matches held at Westpac Stadium in 2020. This does not guarantee access to your Hurricanes seats for All Blacks matches held at Westpac Stadium.

 

HOW DO I GET INTO WESTPAC STADIUM? 

Your Hurricanes membership card will act as your ticket for the 2020 Investec Super Rugby season.

You simply scan your membership card at the entrance to Westpac Stadium. 

 

WHAT END OF THE GROUND DO YOU ENTER WESTPAC STADIUM? 

The entrance to Westpac Stadium is at the southern end of the ground.

 

WHAT IS THE AGE LIMIT FOR A HURRICANES CHILD MEMBERSHIP? 

15 years or under is classed as a child. Children four years and under are admitted free if they sit on the lap of their parent or guardian.

 

WHO QUALIFIES FOR A HURRICANES STUDENT MEMBERSHIP?

All tertiary students qualify for a Hurricanes Student membership.  

 

HOW DO I PURCHASE CASUAL TICKETS NEXT TO MY HURRICANES MEMBERSHIP SEATS?

To purchase seats as close as possible to your membership seats for friends, family and colleagues for one off matches it is recommended that you call Ticket Rocket on 0800 224 224 or use the seat picker function on ticketrocket.co.nz

 

WHAT IS THE SEATING STRUCTURE FOR WELLINGTON LIONS MITRE 10 CUP MATCHES?

Wellington Lions Mitre 10 Cup matches are General Admission seating. Platinum members may sit in the Platinum General Admission aisles (Aisles 26 / 27).

 

HOW DO I MAKE USE OF SPECIAL MEMBER TICKET OFFERS TO THE TWO SELECTED HURRICANES NON-DERBY MATCHES?

Hurricanes members receive a buy one get one free Bronze adult and child ticket offers for friends, family and colleagues to attend two selected non-derby matches in 2020.

To make use of these ticket offer members can present the voucher included in their membership pack at Westpac Stadium on match day from  or use the promo code OURHOUSE online on ticketrocket.co.nz

 

I AM IN A WHEELCHAIR HOW DO I PURCHASE A HURRICANES MEMBERSHIP?

Hurricanes wheelchair memberships are only available through the Ticket Rocket call centre. Please call 0800 224 224. Please note wheelchair members receive a complimentary career pass with each membership.

 

DOES MY HURRICANES MEMBERSHIP INCLUDE THE WELLINGTON LIONS MITRE 10 CUP SEASON?

Hurricanes Platinum Covered, Platinum Uncovered, Silver, Bronze and Bluebridge Family Zone membership packages give you the opportunity to add on the Wellington Lions Mitre 10 Cup campaign for an additional fee.

Hurricanes only and Hurricanes three game membership packages do not include the Wellington Lions season. 

 

DOES MY HURRICANES + WELLINGTON LIONS MEMBERSHIP INCLUDE ACCESS TO WELLINGTON LIONS MITRE 10 CUP HOME PLAYOFFS? 

Hurricanes + Wellington Lions members receive free 2020 finals access to home Mitre 10 Cup playoff access.

 

WHAT FEES DO I PAY ON TOP OF EACH 2020 HURRICANES MEMBERSHIP?

The fees that apply to Hurricanes members are as follows:

  • 2.5% credit card fee (Mastercard / Visa)
  • 3.5% credit card fee (American Express)

 

WHAT ITEMS DO I RECEIVE IN MY 2020 HURRICANES MEMBERSHIP PACK?

Please see the Hurricanes membership website and select a package to view the items and benefits that you will receive when purchasing that particular membership.

 

WHAT IS THE BLUEBRIDGE FAMILY ZONE 1 ADULT + 1 CHILD FAMILY ZONE PACKAGE? 

The Bluebridge Family Zone 1 Adult + 1 Child membership is an affordable, fun and safe option for families to attend Hurricanes matches.

The Family Zone is located in Aisles 16-20 with activities for families located at Aisle 12.

 

WHAT DO I DO IF I LOSE MY HURRICANES MEMBERSHIP CARD?

If you lose your 2020 Hurricanes membership card you will need to request a replacement card.

Please email member@hurricanes.co.nz to order a replacement.