Frequently Asked Questions
NEED HELP WITH YOUR HURRICANES MEMBERSHIP?
Request a call back from the Hurricanes membership team by clicking here.
Alternatively, a step-by-step process to renewing your membership can be found here How do I renew my membership?
WHAT WILL THE 2024 SUPER RUGBY SEASON LOOK LIKE?
Super Rugby Pacific will start on 23 February with a 15-week regular season followed by quarter-finals, semi-finals and a final. Delivered by the joint venture partnership between New Zealand Rugby and Rugby Australia, Super Rugby Pacific.
Click here to view the Hurricanes’ 2024 Super Rugby Pacific draw.
WHAT GAMES DO I HAVE ACCESS TO WITH MY MEMBERSHIP?
Members (except Non-Ticketed & Flexi members) will get access to all 5 games played at Sky Stadium in 2024.
Click here to view the Hurricanes’ 2024 Super Rugby Pacific draw.
DO I RECEIVE FREE HOME FINALS ACCESS WITH MY HURRICANES MEMBERSHIP PACKAGE?
Platinum and Silver members will receive free access to any of the Super Rugby Pacific Quarter-Finals, Semi-Finals or Finals if they are hosted by the Hurricanes.
Bronze and Family Zone members will receive free access to Super Rugby Pacific Quarter-Finals if they are hosted by the Hurricanes.
All other members will be required to purchase their seat for Finals matches.
All members have the right to purchase additional home playoff tickets.
CAN SOMEONE ELSE USE MY MEMBERSHIP CARD IF I CAN’T ATTEND?
Yes, as long as they have the card and sit in the reserved seats. Child memberships are only valid for people ages 15 years and below.
WHEN WILL MY 2024 HURRICANES MEMBERSHIP PACKAGE BE SENT OUT?
Membership packs will be sent out in batches. If purchased before 20 November 2023, the first membership packs will be sent out on the 1 December 2023. Any memberships purchased after this date will have their membership packs delivered in time for before our first home game vs Blues, on 9March 2024.
DOES MY HURRICANES MEMBERSHIP GIVE ME ACCESS TO THE PLATINUM LOUNGE AT SKY STADIUM?
Only Hurricanes Platinum Members (covered and uncovered) receive access to the Platinum Lounge at SKY Stadium for Super Rugby home matches.
Please note that due to capacity restrictions, the Platinum Lounge is available on a first in first served basis on match day.
Members are required to wear their member lanyard at all times in the Platinum Lounge.
WHERE IS THE PLATINUM LOUNGE LOCATED?
The Platinum Lounge is located at the southern end of SKY Stadium on Level 2.
WHAT IS THE MEMBERS' KIDS COACHING CLINIC?
The Members' Kids Coaching Clinic are events exclusive for junior members to train and meet the Hurricanes squad.
This session is open to all Child members (15 years and under).
This event will have limited capacity. Invitations will be sent via email closer to the event date.
HOW DO I ADD NEW SEATS TO MY MEMBERSHIP BESIDE MY EXISTING SEATS OR MOVE MY EXISITNG SEATS?
To add new seats beside your existing seats or to move to a new seating location you can email [email protected] and a Hurricanes representative will be in touch with you. Alternatively, you can request a call back by clicking here.
WHAT TIME DO GATES OPEN FOR HURRICANES HOME MATCHES?
Gate opening times for 2024 Super Rugby Pacific home matches played at SKY Stadium will be 90 minutes before kick-off time.
DOES MY 2024 MEMBERSHIP GIVE ME ACCESS TO A DISCOUNT ON HURRICANES MERCHANDISE AND APPAREL?
Yes – all Hurricanes members will receive a discount off all Hurricanes merchandise on our online store. We’ve recently partnered with a new apparel partner, a discount code will be included in your membership pack.
Contact the membership team at [email protected] if you have any questions related to merchandise discounts.
AS A HURRICANES MEMBER DO I RECEIVE FREE ACCESS TO SUPER RUGBY HOME MATCHES PLAYED AWAY FROM SKY STADIUM?
No, your Hurricanes membership only gives you access to Super Rugby home matches played at Sky Stadium. All members are given a 20% discount to away fixtures.
DO HURRICANES MEMBERS RECEIVE A RIGHT TO PURCHASE (RTP) ADDITIONAL TICKETS FOR HURRICANES SUPER RUGBY HOME FINAL MATCHES?
Yes, all Hurricanes members receive a right to purchase additional tickets to any 2024 Hurricanes Super Rugby home finals matches. Members will receive an email prior to public sale enabling them to purchase tickets for their friends, family and colleagues.
AS A HURRICANES MEMBER DO I RECEIVE A RIGHT TO PURCHASE (RTP) FOR ALL BLACKS MATCHES PLAYED AT SKY STADIUM?
Yes, all Hurricanes members receive a right to pre-purchase tickets to All Blacks matches held at Sky Stadium in 2024. This does not guarantee access to your Hurricanes membership seats for All Blacks matches held at Sky Stadium.
WHAT IS THE AGE LIMIT FOR A HURRICANES CHILD MEMBERSHIP?
15 years or under is classed as a child. Children four years and under are admitted free if they sit on the lap of their parent or guardian.
WHO QUALIFIES FOR A HURRICANES STUDENT MEMBERSHIP?
All tertiary level students and apprentices qualify for a Hurricanes Student membership.
HOW DO I PURCHASE SINGLE GAME TICKETS NEXT TO MY HURRICANES MEMBERSHIP SEATS?
To purchase seats as close as possible to your membership seats for friends, family and colleagues for one off matches it is recommended that you contact our ticketing provider, Flicket, [email protected].
WHAT IS THE SEATING STRUCTURE FOR WELLINGTON LIONS BUNNINGS NPC MATCHES?
Wellington Lions Bunnings NPC matches have allocated seating. Joint Hurricanes & Lions members will have rights to the same seat that they were seated in during the Super Rugby season.
Wellington Lions joint memberships will be available to purchase at a later date. Please email [email protected] if you would like to join the waitlist.
CAN I PURCHASE A HURRICANES WHEELCHAIR MEMBERSHIP?
Hurricanes wheelchair memberships are available. Please contact [email protected] directly or request a call back HERE. Please note wheelchair members receive a complimentary carer pass with each membership.
DOES MY HURRICANES MEMBERSHIP INCLUDE THE WELLINGTON LIONS BUNNINGS NPC SEASON?
Hurricanes Platinum Covered, Platinum Uncovered, Silver, Bronze and Family Zone membership packages give you the opportunity to add on the Wellington Lions Bunnings NPC campaign for an additional fee. These will be made available to add on closer to the start of the 2024 Bunnings NPC campaign.
Hurricanes only packages do not include the Wellington Lions season.
WHAT FEES DO I PAY ON TOP OF EACH 2024 HURRICANES MEMBERSHIP?
A 2.8% fee applies for all online purchases.
IS IT POSSIBLE TO SELECT MY OWN UNIQUE SEATS WHEN PURCHASING A 2024 MEMBERSHIP?
Yes, you can. Following the selection of package type and quantity, press ‘Next’. This will direct you to a view of Sky Stadium where you can then select your own unique seat through the ‘View seat map’ option”
WHO IS ELIGIBLE TO PURCHASE THE FULL SEASON $50 PARKING OFFERING?
All Platinum members will be eligible to purchase the full season $50 parking offering. The parking will be located at nearby Wilson carparks and will be active for a 4-hour or 12-hour duration on gameday, depending on what carparks you go to. You will be emailed further details on what the offer includes and how to pay.
WHAT IS THE FAMILY ZONE 1 ADULT + 1 CHILD FAMILY ZONE PACKAGE?
The Family Zone 1 Adult + 1 Child membership is an affordable option for families to attend Hurricanes matches for only $149.00. The Family Zone is located behind the goal posts between Aisles 16-19.
Additional adult memberships can be purchased for $119.00 each and child memberships $49.00.
WHAT DO I DO IF I LOSE MY HURRICANES MEMBERSHIP CARD?
If you lose your 2024 Hurricanes membership card you will need to request a replacement card.
Please email [email protected] to order a replacement.