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Frequently Asked Questions

NEED HELP WITH YOUR HURRICANES MEMBERSHIP?

Request a call back from one of the Hurricanes membership team by clicking HERE

DO I RECEIVE FREE HOME FINALS ACCESS WITH MY 2019 HURRICANES MEMBERSHIP PACKAGE?

All seven game Adult and Child members receive free access to all 2019 Hurricanes home Investec Super Rugby playoff matches (quarter, semi and grand final).

Friday Night Lights and Saturday Night Fever members will be required to purchase their seat for all 2019 Hurricanes home Investec Super Rugby playoff matches.

Please note that Student memberships are capped at 300 for the 2019 Hurricanes membership campaign. 

KEY DATES FOR 2019 MEMBERS:

September 3 2018               Membership On Sale

September 30 2018             Prize Draw Cut Off (three jerseys signed by Brad Shields and adidas boots signed by Dane Coles)

October 26 2018                  Renewing Member Same Seat Cut Off  

November 30 2018              Fetch A Friend Prize Draw Cut Off

November 30 2018              12 Days Of Christmas Prize Draw Cut Off

December 7 2018                Receive Membership Pack Before Christmas Cut Off

February 27 2019                Signed Jersey Prize Draw Cut Off (last chance to receive your membership pack before the first home game)

TBC                                        All Blacks Member RTP Window

April 26 2019                       Members Captains Run

May 1 2019                          Membrs Kids Coachinc Clinic 

May 4 2019                          5.15pm Kick Off v Rebels (Family Friendly) 

TBC                                       Platinum Kids Coaching Clinic

June 15 2019                      Member Appreciation Night v Blues

TBC                                       Members Open Training

WHAT IS THE HURRICANES 2019 HOME SCHEDULE?

To view the Hurricanes 2019 schedule please click HERE

WHEN DO I NEED TO RENEW MY HURRICANES MEMBERSHIP BY TO GUARANTEE MY SAME SEATS FOR 2019?

Existing Hurricanes members have until 5pm Friday October 26 2018 to secure their same seats for the 2019 Investec Super Rugby season.

WHEN WILL MY 2019 HURRICANES MEMBERSHIP PACKAGE BE SENT OUT?

  • Memberships purchased before Friday December 7 2018 will be dispatched before Christmas 2018 via courier.
  • Memberships purchased between Friday December 7 2018 and February 1 2019 will be dispatched before Monday February 11 via courier.
  • Memberships purchased between Monday February 11 2019 and Wednesday February 27 2019 will be dispatched prior to Opening Night via courier.
  • Memberships purchased from February 27 onwards will be dispatched ASAP – members will receive soft tickets or email tickets for Opening Night until their membership cards have been printed.

WHAT NEW MEMBER INITIATIVES ARE THERE IN 2019?

In 2019, after extensive member survey feedback the Hurricanes have undertaken a few new initiatives to increase the member experience. These Include:

 

  • FREE HOME FINALS! All seven game Hurricanes members will receive free home finals access in 2019.
  • Extended Platinum Members Lounge – The Platinum Lounge on Level 2 at Westpac Stadium will be extended to give more members the opportunity to make use of this space. 
  • No. 24 – Hurricanes Members Jersey – In 2019 the Hurricanes will recognise the contribution members make to the club. At every home game in 2019 a member will be selected to receive the No. 24 jersey on the field by a past player after being nominated by a fellow member or fan. 
  • Fetch A Friend – Do you have a family member, colleague or friend that wants to join your membership group? Existing members that “Fetch A Friend” before Friday November 30 go in the draw to win one of 10 2018 Hurricanes Training Jerseys. To go in the "Fetch A Friend" draw existing members are required to fill in the form by clicking HERE and a Hurricanes representative will contact you.
  • New Friday Night Lights / Saturday Night Fever Packages – The Hurricanes will launch new Friday Night Lights and Saturday Night Fever packages at Adult and Child price points in Silver and Bronze categories in January. The Friday Night Lights packages will cover the Highlanders, Crusaders and Jaguares matches. The Saturday Night Fever packages will cover the Chiefs, Rebels and Blues matches. Friday Night Lights and Saturday Night Fever members will be required to purchase their same seat for any finals matches.

WHAT ARE THE MEMBERS' KIDS COACHING CLINICS?

The Members' Kids Coaching Clinics are events exclusive to members for the 2019 season.

One session is open to all Child members and the other is exclusive to Platinum Child members.

Both coaching clinics will have limited capacity. Invitations will be sent via email closer to the event date.

HOW DO I ADD NEW SEATS TO MY MEMBERSHIP BESIDE MY EXISTING SEATS / MOVE TO A NEW SEATING LOCATION?

To add new seats to your existing seat location or to move to a new seating location you can email member@hurricanes.co.nz and a Hurricanes representative will be in touch with you. Alternatively you can request a call back by clicking HERE

DOES MY 2019 HURRICANES MEMBERSHIP GIVE ME ACCESS TO THE LEVEL 2 PLATINUM LOUNGE AT WESTPAC STADIUM?  

Only Hurricanes Platinum Members receive access to the Level 2 Platinum Lounge at Westpac Stadium for 2019 Investec Super Rugby home matches.

Please note that the Level 2 Platinum Lounge is available on a first in first serve basis on match day.

Members are required to wear their member lanyard at all times in the Platinum Lounge.

WHERE IS THE LEVEL 2 PLATINUM LOUNGE LOCATED AT WESTPAC STADIUM?

The Level 2 Platinum Lounge is located at the southern end of Westpac Stadium on Level 2. 

WHAT TIME DO GATES OPEN FOR 2019 HURRICANES HOME MATCHES?

Gate opening times for our 2019 Investec Super Rugby home matches played at Westpac Stadium vary.

Please check your member email in the week of the home match for a confirmed gates opening time.

WHERE CAN I PURCHASE HURRICANES MERCHANDISE ON GAME DAY AT WESTPAC STADIUM?

Hurricanes merchandise can be purchased from the RYOS outlet at Aisle 23. 

AS A 2019 HURRICANES MEMBER DO I GET FREE ACCESS TO 2019 INVESTEC SUPER RUGBY HOME MATCHES PLAYED AWAY FROM WESTPAC STADIUM?

No, your Hurricanes membership only gives you access to 2019 Investec Super Rugby home regular season matches played at Westpac Stadium.

DO 2019 HURRICANES MEMBERS RECEIVE A RIGHT TO PURCHASE (RTP) ADDITIONAL TICKETS FOR ANY 2019 HURRICANES INVESTEC SUPER RUGBY HOME PLAYOFF MATCHES?

Yes, all Hurricanes members will receive a RTP additional tickets to any 2019 Hurricanes Investec Super Rugby home playoff match.

Members will receive an email prior to public sale enabling them to purchase tickets for their friends, family and colleagues.

AS A HURRICANES MEMBER DO I RECEIVE A RIGHT TO PURCHASE FOR ALL BLACKS MATCHES PLAYED AT WESTPAC STADIUM IN 2019?

Hurricanes members receive a RTP tickets to All Blacks matches held at Westpac Stadium in 2019.

This does not guarantee access to your Hurricanes seats for All Blacks matches held at Westpac Stadium in 2019.

The RTP will be emailed to you and will last approximately 24 hours.

ARE PAYMENT PLANS AVAILABLE FOR MY 2019 HURRICANES MEMBERSHIP?

Hurricanes memberships must be paid in full via credit card, bank transfer, cheque or cash. Internet banking payment plans are available on a case by case basis.

Please email member@hurricanes.co.nz to request a payment plan.

HOW DO I GET INTO WESTPAC STADIUM? 

Your Hurricanes membership card will act as your ticket for the 2019 Investec Super Rugby season.

You simply scan your membership card at the entrance to Westpac Stadium. 

WHAT END OF THE GROUND DO YOU ENTER WESTPAC STADIUM? 

The entrance to Westpac Stadium is at the Southern End of the ground near Aisles 18 and 19.

WHAT IS THE AGE LIMIT FOR A 2019 HURRICANES CHILD MEMBERSHIP? 

15 years or under is classed as a Child. All children must be supervised by an accompanying Adult.

Children four years and under are admitted free if they sit on the lap of their parent or guardian.

WHO QUALIFIES FOR A 2019 HURRICANES STUDENT MEMBERSHIP?

All tertiary students qualify for a 2019 Hurricanes Student membership.  

WHO CAN I CONTACT IF I HAVE A QUESTION ABOUT MY 2019 HURRICANES MEMBERSHIP? 

If you have a question regarding your membership, please contact us by email at member@hurricanes.co.nz

HOW DO I PURCHASE CASUAL TICKETS NEXT TO MY 2019 HURRICANES MEMBERSHIP SEATS?

To purchase seats as close as possible to your membership seats for friends, family and colleagues for one off matches it is recommended that you call Ticket Direct on 0800 224 224 or use the seat picker function on www.ticketdirect.co.nz

Tickets for casual matches will be available from Monday January 28 2019.

WHAT IS THE SEATING STRUCTURE FOR WELLINGTON LIONS MITRE 10 CUP MATCHES?

Wellington Lions Mitre 10 Cup matches are General Admission seating. Platinum members may sit in the Platinum General Admission Aisles (Aisles 26 / 27).

HOW DO I MAKE USE OF SPECIAL MEMBER TICKET OFFERS TO THE TWO SELECTED HURRICANES NON-DERBY MATCHES?

Hurricanes members receive a buy one get one free friends, family and colleagues offer for the game on March 23 2019 v Stormers and a $15 Bronze Adult offer to the Hurricanes v Jaguares on May 17 2019.

To make use of these ticket offer members can present the voucher included in their membership pack at Westpac Stadium on match day from 10am or use the promo code OURHOUSE online at www.ticketdirect.co.nz

I AM IN A WHEELCHAIR HOW DO I PURCHASE A 2019 HURRICANES MEMBERSHIP?

Hurricanes wheelchair memberships are only available through the Ticket Direct call centre.

Please call 0800 224 224.

Please note wheelchair members receive a complimentary career pass with each membership.

DOES MY 2019 HURRICANES MEMBERSHIP INCLUDE THE 2019 WELLINGTON LIONS MITRE 10 CUP SEASON?

2019 Hurricanes Platinum Covered, Platinum Uncovered, Silver and Bronze membership packages give you the opportunity to add on the Wellington Lions Mitre 10 Cup campaign for an additional fee.

Hurricanes only membership packages do not include the Wellington Lions season. 

DOES MY 2019 HURRICANES + WELLINGTON LIONS MEMBERSHIP INCLUDE ACCESS TO 2019 WELLINGTON LIONS MITRE 10 CUP HOME PLAYOFFS? 

All Hurricanes + Wellington Lions members receive free home finals access to any 2019 Mitre 10 Cup matches played at Westpac Stadium. 

WHAT FEES DO I PAY ON TOP OF EACH 2019 HURRICANES MEMBERSHIP?

The fees that apply to 2019 Hurricanes members are as follows:

  • $9.95 courier fee per group of memberships
  • 2.5% credit card fee (Mastercard / Visa)
  • 3.5% credit card fee (American Express)

WHAT ITEMS DO I RECEIVE IN MY 2019 HURRICANES MEMBERSHIP PACK?

All 2019 Hurricanes members will receive a membership lanyard and a membership card.

Each Adult 7 game member will also receive a picture book named OUR STORY outlining the history of the Hurricanes between 1996-2018.

The book relives the history of the club from the first Super Rugby match ever played, through to June 2018.

The publication provides a unique insight into the thoughts of some of the most influential players and coaches at the Hurricanes.

For those statistically minded, you will find just about everything you need to keep the Hurricanes record straight.

Each Child members will receive a Hurricanes scarf.

WHAT IS THE 2019 HURRICANES 1 ADULT + 1 CHILD FAMILY ZONE MEMBERSHIP PACKAGE? 

The 2019 Hurricanes 1 Adult + 1 Child Family Zone membership is an affordable, fun and safe option for families to attend Hurricanes matches.

The Family Zone is located in Aisles 16-20.

Alcohol is permitted but behaviour will be closely monitored. Additional Child memberships can be purchased at a cost of $49 per membership. 

WHAT DO I DO IF I LOSE MY 2019 HURRICANES MEMBERSHIP CARD?

If you lose your 2019 Hurricanes membership card you will need to request a replacement card.

Please email member@hurricanes.co.nz to order a replacement card.

Replacement cards come at a cost of $20.

WHERE DO I COLLECT MY MATCH DAY PROGRAMME AT WESTPAC STADIUM?

Match day programmes are available from the RYOS merchandise booth at Aisle 23 and the Platinum Lounge on Level 2.

WHEN CAN I VOTE ON THE 2019 HURRICANES MEMBERS PLAYER OF THE YEAR? 

Members will have the opportunity to vote on the 2019 Hurricanes Members Player of the Year at the conclusion of the 2019 season.